Tilt
PhoneGuyFromBank: Good morning … bla bla bla it will take 5 minutes to complete the survey.
Me: OK
PGFB: I will start now the survey (0:00), I have information that your bank agency is at SomePlaceWereIOpenedTheAccount, is this information correct ? (0:05)
Me: No, I changed last week to WereILive. (0:07)
PGFB: OK, so I will conduct the survey over the WereILive agency (0:09).
Me: hummm I never had a contact with that agency.
PGFB: *TILT* … So we will terminate the survey now. (0:15)